It is important to us that you are satisfied with your purchase. For this reason, we offer store credit only if:
The item does not fit
You are not satisfied with the quality
The item is defective
Or, you have changed your mind.
To be eligible for a store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned to us by mail. creme + cocoa collection reserves the right to limit or refuse a return if it does not meet the aforementioned conditions. This policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a store credit.
Several types of items are exempt from being returned for store credit:
'Final Sale' items.
Intimates, Bodysuits, and Swimwear.
Please note that exchanges are also processed as a store credit and it is the responsibility of the customer to place a new order.
To complete your return/exchange for store credit, we first require a receipt or proof of purchase sent via email to firstname.lastname@example.org.
Please do not send your purchase back to the manufacturer.
In the unlikely case of an item being delivered faulty or damaged, we will happily process a direct exchange as long as it has been reported to us within 5 days of the delivery date. Please provide a brief description of the defect or fault in your merchandise along with pictures as proof and send it via email to email@example.com.
It may take up to 5-7 business days for your exchange to be approved by our staff. If your request has taken longer than this, please contact us so we can investigate the cause of the delay.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable unless there was a mistake on our end or you have received a faulty or damaged item(s).
You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
All shipments outside of Canada are final sale due to duty and brokerage impediments.